Data Subjects and Types of Personal Information
Below are examples of the types of personal information we may collect from users (without limitation):
Personal Details: This includes identifiers such as your name, pronouns, email address, phone numbers, fax details, physical address, gender, date of birth, age, and place of birth.
Commercial Information: We may collect information related to the products and services you have obtained from Maxinov Solutions, as well as correspondence between you and Maxinov Solutions, such as emails sent to a dedicated email address or through electronic communication means, including channels supported by artificial intelligence.
Marketing Information: This category encompasses identifiers like name, physical address, IP address, social media handles, and other online identifiers, such as email addresses or mobile numbers if used for direct marketing.
Audio-Visual Materials: This includes photographs/images and footage captured on CCTV or other audio or video recorded as part of security or monitoring systems.
Methods of Collecting Personal Information
Maxinov Solutions collects personal information through various methods, including:
Information Provided Directly by the User: You may provide personal information through our “Contact Us” page, while using our website to subscribe to our services, when accessing our “Careers” page, when sending us emails, or when participating in surveys, competitions, or applying for a job opportunity.
Information from Other Sources: We may obtain information from other sources, including vendors, insurance providers, auditors, travel service providers, consulting firms, background check service providers, and social media. We may also obtain information from freely or paid databases and public content on social media websites to make initial contact with relevant individuals at a client or other company.
Purpose of and Legal Basis for Processing Personal Data
Maxinov Solutions processes personal information for various purposes, including but not limited to the following:
Contractual Obligations and Employment Relationship: To fulfill contractual obligations as agreed in our agreement and to provide services to users.
Legal and Regulatory Requirements: To comply with legal and regulatory requirements, court orders, and to exercise legal claims for or defend legal claims against the company.
Public Interest: To perform tasks in the public interest as set out in the law.
Managing Business Operations: To ensure the proper functioning of our business operations.
Data Analytics: To ensure the proper functioning of our business operations.
Marketing Our Products or Services: To ensure the proper functioning of our business operations.
Improving Website Security and Functionality: To ensure proper administration of the website and monitor our systems for security incidents.
Specific Recruitment or Employment Purposes: To recruit appropriate employees (for more details, please refer to the Candidate Privacy Notice).
Visitor Information: To store and process information that users have explicitly agreed to share for the correct functioning of our business operations.
Usage of Your Personal Information
Personal information collected may be used for various purposes, including but not limited to:
For the Maxinov Solutions Website:
- Facilitating website usage and personalizing the user experience.
- Sending important information regarding the website, Maxinov Solutions’ terms and conditions, policies, and administrative information.
- Assisting users in resolving technical and other website-related issues.
- Properly administering the website.
- Improving our services and the website’s content.
- Protecting the integrity of the website.
For Other Purposes:
- Recording, supporting, and facilitating the provision of services that users purchase from us.
- Responding to user inquiries or fulfilling requests for information about our services.
- Providing users with information about Maxinov Solutions’ services and sending relevant information and materials.
- Processing online job applications and responding to user queries regarding job postings.
- Detecting and preventing identity theft, fraud, and other potentially illegal acts.
- Responding to subpoenas, court orders, or judicial processes.
- Providing information to law enforcement agencies or in connection with an investigation or complaint.
- Resolving disputes and troubleshooting problems.
- Providing users with relevant information or services they request or have consented to be contacted about.
Restriction on Sensitive Personal Information
Maxinov Solutions requests users not to send or disclose sensitive personal information (e.g., social security numbers, passport numbers, racial or ethnic origin, political opinions, religious or other beliefs, health information, biometrics, genetic characteristics, criminal background, or trade union membership) on our website or otherwise to us, unless we specifically request such information to comply with applicable laws.
Duration of Retention of Personal Information
We retain personal information only for as long as necessary for the purposes for which it was collected. We maintain specific retention policies and procedures, ensuring personal information is deleted when it is no longer needed, in accordance with the following criteria:
- We retain user information while we have an ongoing relationship with the user.
- We keep data as long as the user’s account is active or as long as needed to provide services.
- We retain information as long as required to comply with applicable legal and contractual obligations.
Disclosure of Personal Information to Third Parties
Maxinov Solutions may disclose personal information to third parties in the following circumstances:
- To our marketing agency for running marketing campaigns.
- To our external IT supplier, with access restricted to the purposes of delivering their services to us.
- To companies managing and administering surveys and competitions on our behalf, which may be based outside the jurisdiction of the region or country where Maxinov Solutions operates.
- To appointed third parties in connection with investigations, complaints, or to identify, contact, or take legal action against those causing injury or interference with rights or property.
- To comply with applicable laws, regulations, legal processes, governmental requests, or for fraud prevention or detection.
Usage of Personal Information for Marketing Purposes
We may send relevant information about our products and services to users based on their previous interactions. Users may unsubscribe from receiving such information at any time. The personal information used for marketing purposes is related to individual employees of our clients and other companies with whom we have existing business relationships.
We do not share personal information outside the Maxinov Solutions group of companies for marketing purposes unless users explicitly consent to it. Users have the right to stop receiving marketing communications at any time. To discontinue marketing communications, users should inform us. Please note that if a user opts out, we may retain the minimum personal information necessary to record their choice and avoid further contact.
User’s Rights Regarding Personal Information
Users have several rights regarding their personal information, including:
Right to Be Informed: Users are entitled to know whether we hold their personal information and the purpose for which it is processed.
Right of Access: Users can obtain a copy of their personal information, along with an explanation of the categories of data being processed, the purposes of processing, and details of third parties to whom the data may have been disclosed.
Right to Rectification: Users can correct or update their personal information.
Right to Erasure: Users can request the deletion of their data from our records, including customer relationship management (CRM) databases.
Right to Data Portability: Users can obtain and reuse their personal information. They may either obtain the information and provide it to a third party or request us to transfer their personal information directly to a third party.
Right to Object and/or Restrict Processing: Users have the right to object to and/or restrict the processing or sharing of their data in certain circumstances, including when the data is inaccurate, no longer needed for the stated purpose, or related to direct marketing.
Right to Complain and Obtain Redress: Users have the right to lodge a complaint with the relevant supervisory authority to seek redress and, where appropriate, compensation for a breach of applicable data protection regulations.
Right to Withdraw Consent: Users can withdraw their consent provided at any time by contacting us.
In these cases, we will retain the minimum personal information necessary to record that the user opted out.
To exercise any of the above-mentioned rights, please contact us at [email protected].
Automated Profiling and Decision-Making
Maxinov Solutions may use automated profiling in limited circumstances, particularly in email campaigns. We track when users receive, open, click a link, or share an email from us using automated solutions. These solutions profile the information to evaluate user interest in our services and promotions. This enables us to target potential customers or business partners and provide relevant content based on user interests.
Keeping Personal Information Accurate and Up to Date
Users can choose not to provide personal information, but if it is mandatory for a particular service or feature, you may not be able to access it without providing the required data. Users can access, add to, or update their personal information at any time. Please ensure your information is up to date regularly. When users update information, Maxinov Solutions may keep a copy of the prior version, as necessary, for its records.
Location of Processing Personal Information
Maxinov Solutions may share personal information with companies within the Maxinov Solutions group to provide services and send marketing communications worldwide. Safeguards are put in place to ensure the safe transfer of data between regions. We may transfer personal information to third parties for providing services, including surveys and marketing activities.
Transferring Personal Information
Personal data may be transferred between Maxinov Solutions entities and data centers for various purposes. Personal data may be stored in databases located in regions worldwide. When we transfer personal data within Maxinov Solutions entities or to third parties located in other countries, we ensure that such countries provide an adequate level of data protection, as determined by appropriate authorities, or use alternative safeguards, including the execution of standard contractual clauses.
User Age Restriction
Maxinov Solutions maintains security measures, including protocols, controls, policies, procedures, and guidelines to protect personal information in line with industry standards. We implement safeguards, such as HTTPS, to protect personal information and monitor systems for vulnerabilities and attacks. However, we cannot guarantee or warrant the security of information transmitted via our websites.
Sale of Maxinov Solutions
Links to Other Sites
We provide links to other websites for user convenience and information. These sites may have their own privacy policies. We recommend reviewing these policies when visiting linked websites. We are not responsible for the content of linked sites, their use, or their privacy practices. This privacy statement applies solely to information collected by this site.